Digital and soft diplomacy


Soft power increasingly relies on every aspect of digital technology (applications, websites, social networks, etc.). The social web has become a keystone.

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What is soft power? What is its relationship with digital technology?

Soft power is aimed notably at promoting France’s image and thus defending our economic, linguistic and cultural interests. It also aims to raise general public awareness of the French Foreign Ministry’s work. It results from the combined efforts of the Ministry of Foreign Affairs’ central services and diplomatic network.

The Ministry of Foreign Affairs was in 1995 one of the first French institutions to set up a website. The website France Diplomatie now has close to 1.5 million visitors each month, almost a third of whom consult its flagship service: Advice for travellers.

Since 2008-2009, the Ministry of Foreign Affairs has had a proactive communication policy on social networks. It was, for example, the first French Ministry to create a Twitter account in spring 2009: @francediplo.

On the social web, diplomacy is no longer merely a matter of State-State relations, but also of State-civil society relations. Social networks offer civil society the opportunity to exchange directly with the Ministry.

The Ministry for Europe and Foreign Affairs is now present on several platforms in various languages:

Click here to learn more about our social media accounts and mobile apps.

The three focuses of the French Foreign Ministry’s digital communication strategy

  • Enhancing dialogue with French and foreign civil society
  • Strengthening the “public service” dimension of France Diplomatie and quality of service more generally
  • Supporting the diplomatic network in terms of digital communication

The digital communication of France’s diplomatic network

In 2018, more than 40 million Internet users visited the 268 sites of French embassies and consulates abroad which communicate in some 15 languages. At the same time, their social networking activity has intensified: 209 diplomatic posts communicate on Facebook and 168 on Twitter.

They mainly use Twitter and Facebook but are capable of adapting to the most widespread local usages and platforms: for example, the French Embassy in China communicates on Weibo.

The Ministry of Foreign Affairs’ digital soft power strategy covers the diplomatic network and its main development focuses:

  • The Ministry provides its diplomatic network with many tools and services: editorial support, standard templates for embassy and consulate websites, hosting solutions, telephone and online assistance, and tutorials. This support concerns both their communication on their institution website and social networks.
  • Since 2011, the Ministry for Europe and Foreign Affairs has implemented a social web training programme for all diplomats newly posted abroad. Refresher courses are also provided, in the framework of the Diplomatic and Consular Institute (IDC).

Digital technology is central to policy on disseminating the French language and culture

Digital technology offers many opportunities to promote the “French brand” against a background of increasingly stronger power plays between countries and regional blocs as emerging powers assert themselves.

The Institut Français has increased its capacity to develop digital platforms to publish or gather resources for a given theme (Culturethèque, IFcinéma), and offer communication tools for entities and events (IFmapp, IFmobile, Webtv).

In the field of French, the challenge is to be better present on a web largely dominated by English, which is why France supports projects like Afripedia, which offers Wikipedia content in partnership with the French Institute (IF) and Orange, or the Mondoblog platform, which brings together French-speaking bloggers as part of a partnership between the IF and Radio France Internationale (RFI). The French Foreign Ministry also focuses on broadening the offer of online training in French whether for teachers (“100,000 Teachers for Africa” project), professionals and secondary and higher education students (TV5 Monde project “Parlons français c’est facile”), and on developing digital tools encouraging contacts and exchanges between French teachers (Intraknow, Vizamonde, Sallesdesprofs).

Support by French media and audiovisual operators (France Médias Monde (FMM), TV5 Monde, CFI Media Cooperation, etc.) for the digital strategy is continuing. This includes the development by those operators of applications and services to help develop mobile uses and exploit all means of digital terrestrial broadcasting.

The digital sector is also committed to the attractiveness of French higher education with, inter alia, the development of the France Université Numérique supported by the French Ministry for Higher Education and Research (MESR) and the French Foreign Ministry (MEAE). The Agency for French education Abroad (AEFE) has also developed online student guidance services in partnership with ONISEP. The new alumni network implemented by Campus France is now an important French soft power tool.

Digital technology and action to promote democracy and freedom of expression

In its actions, France advocates a broad definition of freedom of expression and human rights in all media. This includes the protection of bloggers and cyberdissidents.

For certain themes (minorities, LGBT issues, etc.), digital technology plays a central role in enabling dialogue and in networking actions and advocacy. Cooperation programmes led by the French Foreign Ministry set increasing store by digital technology and freedom of expression (multiannual programme of support for human rights defenders, implemented by the International Federation of Human Rights Leagues to which the Ministry contributes, and opening of foreign training programmes to bloggers and cyberdissidents as part of initiatives conducted by Reporters Without Borders, Safirlab programme.

French diplomatic posts support cyberdissidents, bloggers and human rights defenders, particularly in countries with repressive regimes (“digital asylum” concept).

In parallel with support for developing digital tools for human rights, the French Foreign Ministry will continue to support respect for freedom of expression on the Internet among the main international organizations, including the United Nations Human Rights Council (HRC), the Council of Europe, the OSCE, UNESCO and the EU.

Updated: 2019