An Interministerial Victim Support Unit (CIAV), which liaises with victims’ families, has been set up at the premises of the Ministry of Foreign Affairs and International Development crisis center since November 13.
It has more than 110 staff members, including officials from the Ministries of Justice, the Interior, Health and Foreign Affairs, health professionals (e.g. from the Red Cross), the Health Emergency Preparedness and Response Agency, the emergency medico-psychological unit and members of victim support associations (INAVEM (National Institute for Victim Support and Mediation) and FENVAC (National Federation for the Victims of Disasters)).
To date, the Interministerial Victim Support Unit has received more than 9,000 calls to the telephone numbers set up for the victims’ families: 0800 40 60 05 from France and 01 45 50 34 60 from abroad.
It has opened a welcome and information center at the École militaire. To date, some 20 psychologists and health professionals as well as 14 experts have welcomed more than 800 people. The unit has set up a welcome center for victims’ families at the Institute of Forensic Medicine, in order to confirm the identification of the victims and allow the families to spend time with their loved ones’ remains.
The Interministerial Victim Support Unit is in contact with all of the diplomatic representations of the countries whose citizens were killed in the attacks. A book of condolences has been opened at the Quai d’Orsay in response to their show of solidarity.